Policies

Welcome to *Milano | Milano*.

By using the Milano website or placing an order through it, you acknowledge that you have read, understood, and agreed to the policies set out below, while retaining all rights granted to you under applicable Egyptian laws.

## 1. Products and Prices

At Milano, we strive to provide clear and accurate information about our products, including product names, images, prices, and available details.

Product colors or packaging may vary slightly from the images displayed on the website due to differences in screen settings or changes made by manufacturers to product packaging without changing the actual product.

Prices, promotions, and offers may change from time to time. The price displayed on the website at the time the order is confirmed shall apply, except in cases of obvious or technical pricing errors.

## 2. Orders and Order Confirmation

After placing an order, Milano may contact you to confirm your order details, including your name, phone number, address, and selected products.

Customers are responsible for providing accurate and complete information to ensure successful order processing and delivery.

Milano reserves the right to cancel an order in exceptional circumstances, including:

* The product being unavailable.

* An obvious or technical error in the product price or information.

* The inability to contact the customer to confirm the order.

* Operational or legal circumstances that prevent the order from being fulfilled.

If an order is cancelled after an online payment has been completed, the payment will be handled in accordance with the procedures of the payment service provider and applicable laws.

## 3. Payment

Available payment methods are displayed during checkout and may include:

* Cash on Delivery.

* Online payment through the available payment gateways.

At Milano, we aim to provide a safe and transparent shopping experience. Returns and exchanges are handled in accordance with applicable Egyptian laws and the nature of each product.

In general, return or exchange requests may be processed within *14 days from the date of receiving the product*, where permitted by applicable law.

Defective or incorrectly supplied products will be handled in accordance with the consumer rights provided by applicable law.

Depending on the nature of the case and product, the product must be maintained in an appropriate condition, including its packaging and accessories, and must not have been used or damaged, to the extent permitted by law.

### Beauty and Personal Care Products

Due to the nature of beauty and personal care products and their relationship to personal health and hygiene, certain products may be subject to restrictions or legal exceptions regarding returns after the package has been opened or the product has been used.

Customers are therefore advised to verify the product and its specifications before opening or using it.

### Clothing

Clothing items may be returned or exchanged in accordance with the applicable legal requirements and time limits, subject to the condition and nature of the product and any legal exceptions that may apply to certain items.

## 6. Defective or Incorrect Products

If you receive a defective product or an item different from what you ordered, please contact Milano Customer Service as soon as possible and provide the following information:

* Order number.

* Description of the issue.

* Photos of the product or packaging, when required.

We will review the case and take the appropriate action in accordance with applicable laws and procedures.

Orders are shipped through the shipping companies available through Milano.

Shipping takes place within 1 to 3 business days.

Delivery times may vary depending on the governorate, area, shipping company, and nature of the order. Applicable shipping fees will be displayed to the customer before completing the order.

Customers are responsible for providing accurate:

* Full name.

* Phone number.

* Governorate.

* Area.

* Detailed delivery address.

Providing incorrect or incomplete information may result in delivery delays or unsuccessful delivery.

We respect our customers' privacy and use the data provided only for necessary purposes such as:

* Order fulfillment.

* Shipping and delivery.

* Customer communication.

* After-sales service.

* Improving website services.

We do not sell customer data or use it for illegal purposes.

## 8. Offers and Discounts

Each offer or discount is subject to the terms and conditions stated at the time of its announcement. Multiple discounts cannot be combined unless otherwise specified.

## 9. Customer Service

For any inquiries, complaints, or requests for exchanges and returns, please contact us using the official contact information available on the website.

*Milan*

*Your trust comes first, and the quality of your choice is our responsibility.*